“Services” means the corresponding cloud identity services provided by Google and used by Customer as described in the Service Summary. “SLA” means the Service Level Agreement that applies only to the “Cloud Identity Premium” edition, which can be found under cloud.google.com/terms/identity/sla.html or other URL provided by Google. If you`re already using Google`s G Suite or Cloud Platform, Cloud Identity is a great option for quickly adding identity and access management (IAM) capabilities. The Per-User Premium plan plan helps you avoid hidden costs and includes 24/7 chat, email, and phone support. Google Workspace licenses are only required for users who need certain Google Workspace services like Gmail. To manage users who don`t need Google Workspace services, you can create free cloud identity accounts for them.